Scarefest Group Tickets
Frequently Asked Questions
Below find frequently asked questions about The Darkness, The Lemp and Creepyworl d haunted houses located in St. Louis, Missouri near Illinois. If you do not find your question below, simply email us. We'd be happy to answer any questions you have. Make sure you purchase your tickets online in 2015 and print your ticket right from home. This will save you tons of time at the attractions.
Where are the haunted houses? You can find detailed directions to the events on www.scarefest.com under 'Times/Dates/Directions/Prices'.
What is the minimum number of tickets that are required for group discount purchase? Group orders consist of 20 or more tickets.
What are the prices for group tickets? Go to the ticketeting webpages of either Darkness, Lemp or Creepyworld to find price options for group tickets.
Can I put tickets on hold or make a partial payment and then purchase them at a later date? At the time of submitting your Group Order Form, payment must be made in full.
How can I pay for tickets? You can purchase your tickets on location at the ticket booth with credit cards or cash. Or you can pay online using a major credit card (recommended).
How do I know my order is confirmed if I purchase online? Order confirmations will be emailed upon the processing of the order. Tickets are now printed at your home. Just print your tickets and bring with you to the haunts. YOU SHOULD BUY YOUR TICKETS ONLINE because if you do you will NOT have to wait in a ticket line at the attraction saving tons of time. BUY TICKETS ONLINE!
Why can't I use your online coupon with online ticket purchase? Online coupons are only good on weekdays Sunday through Thursday. If you plan on using coupons on weekdays simply purchase your tickets at the box office when you attend the attraction. JOIN OUR FACEBOOK PAGE we sometimes offer PROMO CODES that can be used online. CLICK HERE TO LIKE US ON FACEBOOK
What is the benefit to buying tickets online? Yes you will pay a service fee ($1.50) to buy tickets online however if you buy online you save a ton of time at the attraction. In most cases on busy weekends the longest wait is to buy tickets. If you already have tickets you show up and go straight into the line to enter the attraction... no waiting in the ticket line which can save you as much as one hour. BUY TICKETS ONLINE!
When will I receive my tickets? If you order online, you will print your tickets from home immediately after completing your order purchase. If you buy them at our ticket window box office, you will be given tickets at that time. WE ENCOURAGE EVERYONE TO BUY ONLINE!
Do we pay to park? Parking at The Darkness is free. You can park anywhere in Soulard public parking areas. For a fund-raising organization, a minimal $5.00 parking is asked at CreepyWorld and $3.00 at The Lemp. 100% of the parking fee will benefit a little league baseball teams. Additionally make sure you leave valuables at home and or in your truck. DO NOT LEAVE valuables in the front of your car.
Are your attractions open if it rains? Absolutely! The Darkness is located inside a huge warehouse with indoor queue lines to keep people out of the rain. Lemp is located inside the brewery caverns. The CreepyWorld/Silo-X attraction is partially indoors and partially outdoors with a massive covered waiting area. Creepyworld may close on weekdays if it rains.
Are your attractions handicap accessible? They are all handicap accessible. We have special parking for handicap cars with the properly tagged plates. The crowds can limit the accessibility and safety of handicapped individuals, so it is recommended to arrive 15 minutes prior to opening times. Anyone with a handicap wanting to tour the attractions should let the ticket booth know of any special instructions or needs upon arrival. Creepyworld is tougher for handicapped individuals because or the outdoor terrain and the outdoor nature of the attraction. Unwanted wear and tear can and will result on wheelchairs and/or other assisting devices, and therefore not recommended. If you have a broken leg or other prior injuries or prior medical conditions, you should not enter the attractions, The Darkness, The Lemp, nor Creepyworld, especially and specifically during peak hours. Please read and understand our WARNINGS prior to entry. Entry is AT YOUR OWN RISK.
How long does it take to go through? It depends on how fast you travel through the maze. The Darkness has many visuals and a long, dark confusing maze. Creepy World features ten different haunted houses so it will take the longest. Each attraction is over 25,000 square feet and can easily take between 20 to 40 minutes each. We suggest you take your time for maximum fun and excitement to ensure you see everything available. Est. Time: Darkness 30 minutes. Lemp 30 minutes. Creepyworld 60 minutes. Estimated time does not include wait times.
What's the main difference between each place and which one is the best? The Darkness has over 100 animations and awesome scenes and sets. CreepyWorld features ten haunted attractions for one price.. The Lemp is very unique as it's underground in what looks like a real gothic castle with real caves and a real haunted experience and more.
The Darkness is by far the best in detail, set design, animations and more. Creepyworld is the longest and largest with the most attractions; plus it's outside which gives you a different and very authentic haunt experience. The Lemp is just simply the most unique. You can save money by purchasing a combo pass which allows you to visit all three attractions at your convenience any night(s) throughout the season. BUY TICKETS ONLINE GO TO ALL THREE USE YOU TICKETS ANY NIGHT YOU WANT.
Do your attractions have security? Our attractions have hired local Police.
Can we be thrown out of the park for any reason? Yes. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, smoking, drugs, alcohol, etc. We have a list of rules that must be adhered to for your own safety and the safety of the other guests. Violation of these rules will usually bring a warning. However, you may be asked to leave. It is in your best interest to behave accordingly, as there are no refunds.
Can we be injured at your park? We've never had any serious injuries at any of our attractions in our 23 years of operation. Running is the main cause of minor injuries. Make sure to follow the rules, specifically don’t run and you'll be fine. Follow all the rules and do not stray from the main paths. YOU MUST READ the WARNING page before you enter the attractions. The WARNING signs are also displayed at each attraction. DO NOT ATTEND if you have medical conditions that might cause you an injury... DO NOT enter our attractions if you are prone to seizers or if you have ANY kind of respiratory conditions, especially asthma, heart conditions. Do not enter if you have broken bones, casts or are pregnant. Again, you must read and understand our warning signs before considering entry into our events. Almost all injuries that do occur are a result from the customer running and they run into one of our actors, a wall, or run and fall down. DO NOT RUN! Also DO NOT TOUCH props this may also result in an injury. DO NOT RUN UP AND DOWN STAIRS. But above all do NOT attend our attractions if you suffer from various different pre-existing medical conditions.
Do you serve alcoholic beverages? No. And you're not allowed to bring them on any of our properties.
Can we take flash photos of your haunted houses? No. Haunted houses are dark and everyone, especially the actors, get adjusted to the low light. When you flash your camera, you're not only ruining other customers' experience but your hurting the actors'/customers’ eyes.
What can't we bring with us to your haunted houses? No pets. No weapons. No alcoholic beverages. No drugs. No cigarettes. No costumes. No cameras. It is also recommended to leave your valuables at home, like cell phones, purses, loose jewelry and more. We do not stop production to search for lost or missing items. All lost or missing items will be searched for after the close of business. We are not liable for lost or missing items. Additionally DO NOT LEAVE valuables in your cars.
Will the actors touch us? No. Our actors are trained not to touch any customer for any reason. You will not be grabbed or touched by any actors unless it's by accident, which does happen. We also ask that you DO NOT touch our actors or any staff members as well as the props and sets.
Do you sell food, beverages and souvenirs at your attractions? Yes. We sell everything from glow sticks to food to t-shirts and hoodies. The Darkness features a massive retail store which features mugs, puzzles, t-shirts, jackets to horror movie stuff and everything between. The store is operated by Slackers.
What time does the haunted house usually open? On October weekends we try to open as early as 6pm to 7pm. On weekdays we open later and in September we open later, simply because it's still light outside. Please refer to the times and dates page of our website.
Are our cars safe in your parking lot? We have had cars broken into like any other place in America. We have NEVER had a car stolen, or broken into where someone didn't leave a purse or something very valuable in the front seat. In almost every case a car has been broken into someone has left a purse in the front seat. When attending our attractions DO NOT UNDER ANY CIRCUMSTANCES leave ANYTHING valuable in your car. Please do NOT bring anything with you or put everything in your trunk. We have parking lot attendants at Creepyworld and Lemp Brewery. We do watch the cars as best we can. At Darkness you park all throughout Soulard. DO NOT LEAVE VALUABLES IN YOUR CAR! We are NOT resonsible for any lost valuables or if your car is broken into.
How old does a child need to be and or is it okay for younger kids? We have no age restrictions so long as the child is (a) accompanied by adult supervision, and (b) wants to go through on his/her own will with no one forcing him/her through. All kids are different. If you think your children will enjoy the scares, then bring them down. Please use appropriate judgement, and remember there are no refunds. Our attractions are not intended for younger audiences.
Can you tell me about St. Louis’ hotels and attractions? Yes visit our LOCAL ATTRACTIONS TOURIST page of the website for helpful information.
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Can I get more information about Scarefest group tickets and St. Louis travel information via e-mail? Yes, just send an e-mail to firstname.lastname@example.org with “Scarefest” in the header. Include your e-mail address and any pertinent information about media requests.
Could we be filmed while inside your haunted houses? YES, we make videos all the time for the promotion of our haunted houses. Additionally we have a security system that films everything. Lastly we are also on national TV shows all the time so yes you can be filmed. By entering the haunted houses are you agreeing to allow your image to be used.
WHERE CAN YOU FIND HAUNTED HOUSES NATIONWIDE? go to www.Hauntworld.com